ITS APPCLOUD Privacy Policy

Integrated Technology Solutions LLC

Last Updated: 01/06/2026

1. Introduction

Integrated Technology Solutions LLC (“ITS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you use our services, platforms, websites, and white-labeled software solutions (collectively, the “Services”).

Our Services include managed services and software-as-a-service (SaaS) offerings delivered through platforms such as GoHighLevel and integrated third-party services.

2. Information We Collect

2.1 Information You Provide

We may collect information you or your authorized users provide, including:

  • Name, business name, email address, phone number

  • Billing and payment details

  • Account credentials and configuration data

  • Communications and support requests

2.2 Client End-Customer Data

When providing white-labeled or managed messaging services on behalf of clients, Integrated Technology Solutions LLC acts as a service provider and processes data according to client instructions. Clients are responsible for ensuring that their end users have provided valid consent for communications.

  • Contact information (email addresses, phone numbers)

  • Messages, call recordings, chat transcripts

  • Campaign data and automation records

This data is processed as a service provider / processor on behalf of our clients.

2.3 Automatically Collected Data

We may collect technical information such as:

  • IP address, browser type, device identifiers

  • Log files, timestamps, usage data

  • Cookies and similar technologies

3. How We Use Information

We use information to:

  • Provide, operate, and maintain our Services

  • Configure and manage client accounts and automations

  • Process payments and manage subscriptions

  • Send communications related to services

  • Improve platform performance and security

  • Comply with legal and regulatory obligations

4. Communications & Messaging Compliance

Our Services may include SMS, MMS, voice calls, email, and AI-driven communications. Clients are solely responsible for:

  • Obtaining proper consent from end users

  • Complying with TCPA, CAN-SPAM, GDPR, CCPA, and similar laws

  • Ensuring messaging content is lawful and non-deceptive

ITS does not initiate communications without client authorization and does not sell contact lists.

4.1 SMS, MMS & Messaging Privacy

Integrated Technology Solutions LLC may send SMS, MMS, voice, or automated messages directly to users who have explicitly opted in through our websites, forms, intake surveys, or written agreements.

Message types may include:

  • Appointment confirmations and reminders

  • Service notifications

  • Account-related updates

  • Customer support communications

  • Promotional or informational messages (only where explicit consent has been provided)

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP.

For assistance, reply HELP or contact support@integratedtechnologysolution.com.

We do not send unsolicited messages and do not purchase, rent, or sell contact lists.

All messaging activities are conducted in compliance with the Telephone Consumer Protection Act (TCPA) and applicable messaging regulations. Consent is obtained prior to sending messages, and users may revoke consent at any time.

5. AI & Automation Services

We integrate AI technologies (including OpenAI, Google Gemini, Anthropic, ElevenLabs, and others) to provide automation, summarization, chat, and voice capabilities. Data processed by AI services is used solely to provide requested functionality and is handled in accordance with applicable provider policies.

6. Third-Party Services

We do not sell, rent, or share personal data with third parties for their own marketing or advertising purposes.

Data is shared with third-party service providers only when strictly necessary to deliver our Services, such as:

  • SMS and voice message delivery

  • Platform hosting and automation execution

  • Payment processing

  • Analytics and system security

All third-party providers act as service providers or sub processors and are contractually obligated to protect data and use it solely for the purpose of providing the requested services.

7. Data Retention

We retain information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Clients may request deletion of their data subject to contractual and legal requirements.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect data. However, no system can be guaranteed 100% secure.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete personal data

  • Object to or restrict processing

  • Request data portability

Requests may be submitted to support@integratedtechnologysolution.com.

10. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect children’s data.

11. Changes to This Policy

This Privacy Policy applies to all communications, including SMS, MMS, voice, email, and AI-assisted interactions.

We may update this Privacy Policy periodically. Continued use of the Services constitutes acceptance of the updated policy.

12. Contact Us

Integrated Technology Solutions LLC
Florida, United States
📧 support@integratedtechnologysolution.com